The MSM Quality Management System is the result of our passion for excellence and a continuous effort of improvement. Our processes from order entry to delivery are designed to provide the very best service possible, and are monitored carefully and analyzed regularly to confirm reliability and promote continuous improvement. This gives us the ability to react quickly to correct any potential problems proactively. MSM’s focus on customer service is second to none.

The MSM Quality Management System has been registered to the ISO 9002:1994 Standard by the Quality Management Institute since March 7, 1998 and updated to the 9001:2000 Standard in 2003. MSM's system recently went through a comprehensive external audit and has been re-registered for another three years, to August, 2009.

Customer Satisfaction through On-Time-Delivery is our prime goal, and MSM customers are paramount in our daily decisions and successes.

Note to customers: copies of this certificate (pdf format) are available on request, please click here to email.