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The MSM Quality Management System is the result
of our passion for excellence and a continuous effort of improvement.
Our processes from order entry to delivery are designed to provide
the very best service possible, and are monitored carefully and
analyzed regularly to confirm reliability and promote continuous improvement. This gives us the ability to react quickly to
correct any potential problems proactively. MSM’s focus on
customer service is second to none.
The MSM Quality Management System has been registered
to the ISO 9002:1994 Standard by QMI-SAI Global (formerly QMI)
since March 7, 1998; it was renewed to the 9001:2000 Standard in 2003 and has now been updated to the new ISO 9001:2008 Standard. MSM's system has successfully passed several external audits and is currently registered to August, 2012.
Customer Satisfaction through On-Time-Delivery
is our prime goal, and MSM customers are paramount in our daily
decisions and successes.
Note to customers: copies of this certificate (pdf format) are available on request, please click here to email.

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