A Better Way to Do Business.

Bob Murray and Mike McCarron established MSM Transportation in 1989 as an alternative to the American trucking companies that dominated the trans-border market. Their prior experience working with large carriers and freight brokerage operations had a major impact on the way the MSM Group of Companies does business and treats clients today.

Everything we do is focused on delivering genuine value to the transportation needs of our customers, being honest with them, and welcoming their communications. As we look for new opportunities to grow and add revenue streams, our field of view is dominated by six important tenets:

CUSTOMER SERVICE: Customer Service is the cornerstone of the MSM experience. It is what separates us from our competition. Our numerous awards and constant validation from our customers, suppliers and employees reinforces our belief that MSM is the industry leader in Customer Service.

QUALITY MANAGEMENT: Quality at MSM is a process not dependent on any one individual. As a team, we guarantee 100% satisfaction or we pay the freight bill. Our commitment to quality is reflected not only in our guarantee, but in our adherence to ISO 9002 standards.

UNIQUE DISPATCH SYSTEM: We are at the center of the freight transaction. When we combine our own capacity with that of our trusted partner carriers, the result is a powerfully effective solution to the need for available trucks and consistent customer service. We provide the highest level of service, comprehensive geographic coverage, and the fastest transit times of any provider in the industry.

INTEGRATION: We are not a brokerage company with trucks or a trucking company that brokers. We build sales opportunities as an integrated group of companies. We shape transportation strategies that advance a customer’s objectives, set it apart from the competition, and build strong, reliable, cost-effective supply chains.

CORPORATE CITIZENSHIP: We reinforce the positive, collaborative relationship between the MSM Group of Companies and the people in our communities. As advocates for the trucking business, community involvement promotes sales opportunities and generates interest.

TECHNOLOGY: It’s always a good time to invest in technology. We’re in the early stages of the third major generation of the technology revolution. The first generation was the mainframe. The second was client-server computing. Now, we are in the Internet stage, and there is nothing on the horizon that will succeed this. A significant amount of global gross domestic product is being digitized through the Net. Every business needs to participate in this explosion.

More than 20 years later, these tenets have paid off: the MSM name—synonymous with integrity and outstanding customer service—is our most valuable asset.