MSM Transportation wins 2008 Shippers Choice Awards, ranks #1 in customer service for seventh straight year

TORONTO (August 1, 2008)—MSM Transportation, a leading provider of commercial transportation in the United States and Canada, ranked #1 in customer service among less-than-truckload carriers for the seventh straight year, according to a survey of shippers conducted by Canadian Transportation & Logistics magazine. MSM placed second in customer service among truckload carriers.

“Reputation is the most important asset a company has, and there’s no better way to build your reputation than through satisfied customers,” said Mike McCarron, managing partner at MSM. “For shippers to recognize us year in and year out for providing the best customer service is a real honor.”

MSM Transportation also received Shippers Choice Awards from the magazine for overall excellence in LTL and truckload service. The award is based on on-time performance, customer service, quality of equipment, information technology, pricing, ability to solve problems, and value-added services.

McCarron said the company’s experienced team and award-winning dispatch system helped make the award possible.

“We’re committed to providing reliable service and responding quickly should conditions change,” McCarron said. “Satisfaction is guaranteed or we pay the freight bill.”

MSM Transportation provides the fastest less-than-truckload service between Canada and the United States and is responsible for moving more than 50,000 LTL shipments a year across the border. Its commitment to cross-border efficiency and security includes approval under C-TPAT; FAST; Partners in Protection; Pre-Arrival Processing System; Pre-Arrival Review System; and Food & Drug Administration (Bolton and Los Angeles facilities).

Canadian Transportation & Logistics is a national trade magazine covering commercial transportation. The 2008 Shippers Choice Awards are published in its August 2008 issue.

ABOUT THE MSM GROUP OF COMPANIES

MSM Transportation belongs to the MSM Group of Companies, which employs more than 150 people at locations in Bolton, Ont., Los Angeles, and Charlotte, N.C. The company delivers Integrity Driven Solutions: reliable, on-time transportation service by any mode, anywhere in North America, with a 100% guarantee of satisfaction. Its services include over-the-road trucking, contract carriage, and trailer rental. www.shipmsm.com